Ooma Office Business VoIP Review, Plans & Special Offers

Ooma is a cloud-based technology that caters to a variety of industries with their small business needs. It assists businesses in managing their operations and becoming more efficient and professional. Overall, it’s a well-known VoIP solution.

8.5/10

$29.99/mo & up

Monthly Cost

$29.99/mo & up

Subscriptions

Monthly or Annual

Trial Period

15 Days

Customer Support

24/7 support

Ooma claims to be geared toward small businesses. Its high-definition voice quality system with a reasonable price and has an easy-to-use interface.

8.5 Total Score
Ooma Office Business VoIP Review

Reliability
9
Features
8.5
Performance
9.5
Billing Transparency
8.5
User Rating: Be the first one!

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Ooma Office Business VoIP

Ooma claims to be geared toward small businesses. Its high-definition voice quality system isn’t as feature-rich as some of its bigger competitors. It does, however, come at a reasonable price and has an easy-to-use interface. Ooma, an award-winning VoIP system, has thousands of Amazon customer reviews with a 3.9-star average rating.

  • Flexible product with no fixed contract
  • Basic mobile and desktop apps
  • Support for existing analog phones
  • Easy to use

Plans Strting at: $19.95

Pros

First, let us look at the positive aspects. Ooma has a lot of advantages. Here are a few of Ooma’s advantages.

  • Scalable

    Ooma offers scalable solutions for small businesses and startups, breaking the mold of traditional VoIP solutions. It's critical to pay only for the users and functionalities you need in a small business. You can add more users and functionalities as your company grows.

  • Affordable Pricing

    The business phone service from Ooma is reasonably priced, where you get a range of features with a monthly charge of only $19.95 per person.

  • Live chat

    Managing a business can be challenging. Users of Ooma have access to live chat 24 hours a day, seven days a week. Furthermore, according to Ooma's customer reviews, its representatives were nice, supportive, educational, and informative. You can expect prompt follow-ups, according to the reviews.

  • Online knowledge base

    Check the online knowledge base when you are unable to reach the company's customer service number. Ooma offers a wealth of troubleshooting resources, FAQs, and video tutorials.

  • Wireless phones

    Businesses can use Ooma Linx to have the wireless phones placed at different locations for their employees.

Cons

Ooma, like all other services and products, has some flaws. Check out the following disadvantages if you are thinking about investing in.

  • Hardware costs

    While many VoIP competitors have built-in costs, one of the biggest drawbacks is the one-time hardware costs.

  • Dropped call complaints

    During our research, we came across some mixed reviews. For example, there have been reports of call drops and downtimes.

Ooma Office Business VoIP Review

Ooma is a cloud-based technology that caters to a variety of industries with their small business needs. It assists businesses in managing their operations and becoming more efficient and professional. Overall, it’s a well-known VoIP solution.

Now let’s understand what VoIP is. Voice over Internet Protocol (VoIP) is a revolutionary technology that allows users to make phone calls over the internet rather than over a traditional phone line. You have probably used it even if you’ve never heard of it.

After reading customer reviews and researching extensively, we have discovered that the office business VoIP is the best to use for small businesses on a budget.

How VoIP Works?

  • Analog voice calls are converted into data packets with VoIP. The packets travel over the public Internet and/or any private Internet Protocol (IP) network like any other type of data, such as email.
  • You can call landlines and cell phones using a VoIP service. You can also make a computer-to-computer call where you can use the computer microphone to speak and have the computer headsets or speakers to listen to each other.
  • When evaluating, keep in mind that you can receive or make calls using landlines. All you need is a network-connected analog telephone adapter. Consider using your VoIP or other communications system on a private network to ensure the best voice quality and reliability.

How VoIP Works for Your Business?

You can lower costs, increase productivity, and improve collaboration by incorporating voice into a data network.

  • You will save money by only having to manage one network rather than two. It is simple to add, move, or change phone extensions and locations, saving you money and giving you more flexibility.
  • Your employees can use your communications system from home or while travelling. Wireless IP phones also provide connectivity to your communications systems and information resources, such as customer information, while they are in the distribution center, sales floor, or anywhere else they can get wireless access to your data network.
  • Small business unified communications solutions go beyond basic VoIP capabilities to improve collaboration. Workers can easily collaborate using voice, video chat, web conferencing, and instant messaging with a unified communications solution. Employees can use each technology individually or all of them from a single, simple interface.

Ooma business VoIP benefits

Ooma claims to be geared toward small businesses. Its high-definition voice quality system isn’t as feature-rich as some of its bigger competitors. It does, however, come at a reasonable price and has an easy-to-use interface. Ooma, an award-winning VoIP system, has thousands of Amazon customer reviews with a 3.9-star average rating.

For $19.95 per month per user, Ooma offers an inclusive VoIP plan for businesses, as well as $24.95 per month per user for an upgraded version.

We discovered some unfortunate drawbacks to Ooma, although it has been a recommended VoIP software. Ooma, for example, does not include hardware costs.

Strengths

  • Scalable services
  • Reasonable pricing
  • An interface that is simple to use
  • 30-day free trial
  • 24/7 live chat

Weakness

  • Hardware costs
  • One standard plan
  • Complaints of dropped calls

Ooma business phone features

Ooma’s VoIP plan includes these features:

Office features

  • Dial by name
  • Extension-to-extension calling
  • Virtual fax
  • Conference bridge
  • Music on hold
  • Ring groups
  • Modes for business and after hours
  • Call log
  • Call transfer
  • Virtual receptionist
  • Extension dialing
  • Voicemail

Mobility features

  • Smartphone app: 2-phone-in-1
  • Voicemail audio email attachments
  • Virtual extensions
  • Multi-ring
  • Voicemail forwarding
  • Call forwarding

Calling features

  • Toll-free numbers
  • Free number transfer
  • 911 service
  • Caller ID and name
  • Low international rates
  • Unlimited calling in the US and Canada

VoIP Terms to Know

PBX (private branch exchange)

Ooma is a virtual PBX with a lot of features (Private Branch Exchange). This means it can work with a variety of devices and extensions at a low cost.

SIP Trunk

This technology, known as the Session Initiation Protocol (SIP), transmits voice, data, and video over a data connection of copper telephone connections via the Public Switched Telephone Network (PTSN). This connects a digital line to a phone and internet service.

Number Porting

If you are thinking about upgrading or switching your phone service, do not forget about number porting. Fortunately, unless your company is moving to a new location, most VoIP services allow you to port your number. Business owners can easily transfer their existing phone numbers to Ooma.

Bring your own device (BYOD)

This concept is similar to ‘bring your own beer,’ but it is more technologically advanced. Bring Your Own Device (BYOD) is a policy that allows employees to bring their laptops, tablets, and phones to work rather than using company equipment. Ooma does not support BYOD at this time, although most VoIP providers do. Check out our guide on Offertown for more information.

VoIP FAQs

What are the advantages of using VoIP?

Businesses can benefit from VoIP in a variety of ways. The following are the advantages of VoIP, regardless of the type of business you have:

  • It is simple to set up and configure.
  • Scales up and down with your business.
  • It supports older technology (like fax)
  • In the long run, it saves money for businesses.
  • It offers compatibility with other software.

Still not sure how VoIP can help your company? Here’s a closer look at (VoIP) and its benefits.

What are some of the benefits of using a business IP phone system?

  • Financial well-being: In various ways, a VoIP telephone system helps small businesses save some upfront costs.
  • Flexibility: VoIP phone systems allow businesses to communicate in different methodologies. Business owners who invest in VoIP systems can scale up or down their usage or number of seats based on the size of their company. A growing number of phone systems, such as Ooma, are providing businesses with affordable and customized plans to meet the needs of modern businesses.
  • Portability: VoIP does not have to be restricted to an office environment. Users can make and receive calls as if they were in the office with Ooma’s business plan.
  • Multifunctional setup: Another significant benefit of Ooma VoIP that we haven’t mentioned is its versatility. It not only provides business phone systems, but it also offers smart home security for homeowners. Simple wireless installation, automatic alarming and disarming, real-time alerts, and unlimited nationwide calling are available to residential users. Furthermore, if you need to call 911 in an emergency, your home address is automatically transmitted to emergency responders.

Why should my company consider using a VoIP phone system?

If your company is still using an antiquated phone system, a VoIP system can easily and seamlessly replace it. VoIP can also connect to your company’s PBX (Private Branch Exchange), removing the need for a separate line.

What are some Ooma alternatives?

Despite the fact that Ooma is a popular VoIP provider for small businesses, you may want to continue your search due to your specific preferences. RingCentral, Nextiva, Grasshopper, and Vonage are some of the other VoIP business phone systems we recommend.

What are the most common VoIP costs and pricing?

We discovered that most plans start at $20 per user per month and go up to $55 per user per month during our search for the best business VoIP providers. However, more expensive plans come with more advanced features.

8.5 Total Score
Ooma Office Business VoIP Review

Reliability
9
Features
8.5
Performance
9.5
Billing Transparency
8.5
User Rating: Be the first one!

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