Wave Internet Review, Plans & Special Offers

Wave is a leading provider of high-speed internet, video and phone services on the West Coast, serving customers in communities in Washington, Oregon, and California. The mid-sized internet service provider offers copper, cable, and fiber plans, with emphasis on fiber. They also have TV and phone services available to bundle and save money. They specialize in serving apartment blocks.

High-Speed Internet

8.5/10

Starting at $19.95/month

Download Speed

Upto 940 Mbps

Bandwidth

Unlimited

Upload Speed

10 – 100 mbps

Connection

Cable, Fibre

Wave currently serves over 140 cities in Washington, Oregon and California which currently serves over 455,000 residential and business customers in Washington, Oregon, Sacramento, and the San Francisco Bay Area.

8.5 Total Score
Wave Internet Review

Reliability
8.5
Customer Service
8
Billing Transparency
8.5
Quality
9
User Rating: Be the first one!

Wave G began providing residential Gigabit internet service to Seattle in 2008, and since then has expanded to many other residential buildings in other West Coast cities from California to Canada, including Portland and San Francisco.

It offers affordable pricing and bundles for further savings. It places data caps on most of its plans. It is a good option for people in apartment housing in some of the big cities on the West Coast.

Wave currently serves over 140 cities in Washington, Oregon and California which currently serves over 455,000 residential and business customers in Washington, Oregon, Sacramento, and the San Francisco Bay Area.

Wave Internet Plans

Wave delivers speed ranging from 10 Mbps download speed on the cheapest plan to up to 1 Gbps on the biggest package. The service is delivered via cable docsis 3.1 line connected directly to the home.

Wave High Speed 50

Download Speed: 50 MBPS
Bandwidth: 400 Gb
Contract: No Contract

$19.95/mnth

No Upfront Cost

Wave High Speed 100

Download Speed: 100 MBPS
Bandwidth: 400 Gb
Contract: No Contract

$39.95/mnth

No Upfront Cost

Wave High Speed 250

Download Speed: 250 MBPS
Bandwidth: 500 Gb
Contract: No Contract

$29.95/mnth

No Upfront Cost

Wave High Speed Gig

Download Speed: 940 MBPS
Bandwidth: Unlimited
Contract: No Contract

$79.95/mnth

No Upfront Cost

  • Upfront payment of $60 to cover installation; self-Installation options available to qualifying locations.
  • Option available with customer to rent a modem from Wave for $11.00/month, modem + router for $13.00/month, or bring your own compatible modem. 
  • 24×7 technical support via phone
  • Upload speeds max out at 10 MBPS in all plans
  • 30-day money back guarantee
  • For plans with data caps, double your data for $10/month
  • Unlimited data for $20/month with High Speed 100 Mbps or higher plans
  • 30-day money back guarantee which will start from the date of your service installation.

Pros

  • From the time installation is complete, you get 30 days within which you can cancel the service and get a full refund.
  • No contract needed.
  • Wave provides 24×7 technical support. Moreover, the support is provided by local teams.
  • Services are reasonably priced with a wide variety of plans to suit all pickets and requirements.
  • Its facility of bundling Phone and TV with Internet can trigger further economies for customers and make the billing easy with a combined bill for all services.

Cons

  • Their coverage is limited to a few cities in a few states on the West Coast. This would limit economies of scale for the provider.
  • Data caps are limiting. Moreover, if a customer exceeds the data usage, a fee of $5 for every additional 25 GB used is levied for the month.
  • Extremely limited upload speeds that max out at 10 MBPS, despite Wave’s statements about providing symmetrical internet services with Wave G.

About Wave

Wave, founded in 2003, is owned and operated by local industry leaders, WaveDivision Holdings, which supports its customers with decades of cable know-how. Wave is a leading regional broadband fiber company offering a full suite of high-speed data, video, and voice services to residential and business customers.

In January 2018, Wave joined into an alliance with RCN/Grande, a nationwide broadband service platform controlled by TPG Capital, to create the nation’s sixth largest cable provider. Wave continues to operate as a branded entity, headquartered in Kirkland, Washington.

Reach Wave:

Phone

Interested in getting Wave? Call 1-855-971-1252

Current customer? Call 1-866-928-3123

Online

To shop for new Wave Service, click here.

Current customers, visit wavehome.com.

Retail Locations

Visit our more than 25 local retail stores to:

  • Speak with our knowledgeable staff
  • Pick up and return equipment
  • Make payments
  • Try before you buy with on-site service and product demonstrations

Frequently Asked Questions

 Gigabit refers to the speed of data transfer. The rate at which computing devices transfer or process information is measure in Mega Bytes Per Second (MBPS). The transfer rates need to be high for downloading and streaming rich content like video. A 2-hour HD film will typically contain 2 GB of dat If your internet download speed is 100 MBPS you will take 20 minutes to download the entire movie. If, on the other hand, your connection speed is 1000 MBPS, or 1 GBPS, you can do the same in a couple of minutes.

 Yes you can use your own modem. Please check the minimum specifications required and ensure your modem is compliant. Please note that Wave is constantly making efforts to provide faster speeds. At times we may automatically upgrade the speed under your plan. If your modem is unable to handle the enhanced speeds, you may need to procure a new one. Moreover, technology obsolescence is a fact of our times. Changes  and enhancements taking place around us may also render the modem obsolete, requiring replacement.  

 Wireless technology has been rapidly evolving over the last couple of decades. However, the stage of evolution it is at renders it slower than wired connections which, incidentally, are also improving.

In simple terms, in a wired connection, as the internet is directly plugged in, there is no disturbance enroute and hence deliver pure, unhindered speed.

 While browsing, the speed keeps fluctuating. This happens because each request may have a different route to take to its destination and back. Each request will be able to travel only as fast as the slowest leg of the journey.

That notwithstanding, the download speed should still be in line with what has been committed by the provider. Wave provides a speed test tool on its website which you can use to check the speed within the Wave network. To validate, you could also use similar tools provided by many other ISPs.

The EBBP is a temporary federal program that provides a total of $3.2 billion to help U.S. households in need due to the pandemic pay for internet access.

The EBB reduces a customer’s broadband Internet access service bill, and is available only to eligible consumers that qualify for participation. Upon expiration of the program, undiscounted rates and terms of service will apply. Customers may obtain broadband service supported by the EBB from any provider participating in the program and may transfer their service to another provider participating in the program at any time.

 Eligible current and new customers will receive up to $50 per month off broadband services and related equipment, until the federal funds are depleted. After application of the Emergency Broadband Benefit Program and supplemental program discounts, qualified applicants will receive totally free high-speed internet and equipment rentals for a limited time on select plans.

8.5 Total Score
Wave Internet Review

Reliability
8.5
Customer Service
8
Billing Transparency
8.5
Quality
9
User Rating: Be the first one!

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