Cox Communications Internet Review, Plans & Special Offers

Cox Communications is an Atlanta-based communication services provider. It offers home internet in the United States. Other products include TV, phone, and home security services.
For home use, internet is coaxial-cable-based. Cox is the third-largest cable TV and internet provider in the US. Cox’s still-growing fiber-optic network is currently limited to businesses. Internet is considered to be Cox’s strongest area of service. Despite its convenient and well-priced bundles, its internet packages are good buys all by themselves.
Cox Business is a provider for commercial customers, and Cox Media is a full-service provider of cable spot and digital media advertising.

8.3/10

Starting at $29.99/month

Download Speed

25 – 940Mbps

Bandwidth

1280GB

Upload Speed

3 – 35Mbps

Connection

DSL, Fibre

Cox Communications is an Atlanta-based communication services provider. It offers home internet in the United States. Other products include TV, phone, and home security services.

8.3 Total Score
Cox Communications Internet Review

Reliability
9
Customer Service
7.5
Billing Transparency
8.5
Quality
8
User Rating: Be the first one!

Cox Communications is known for its pioneering efforts in broadband, voice and commercial services and industry-leading customer care. It offers a wide variety of packs to suit all needs and budgets. Its bundles, with TV, Phone and Home security services, are attractively priced.

Though it offers contract-free usage, it offers attractive discounts for a 12-month contract for new users. The first-year pricing, even without a contract, is attractive. However, it increases in the second year. Subscribers also get access to over 3 million internet hotspots widely available across the nation.

There is a 30-day free look-in period after which an early termination fee becomes applicable in case of a contract.

The 1.25 TB data limit is designed to cover almost all standard usage requirements.

This guide will provide information on:

Cox Communications Internet Plans

Plan NameDownload SpeedUpload SpeedBandwidthConnection TypeRegular PriceSales Prices
Cox Internet Starter 2525 MBPS3 MBPS1.25 TB (1280 GB per month)Cable$44.99 pm$29.99 pm
Cox Internet Essential 5050 MBPS3 MBPS1.25 TB (1280 GB per month)Cable$65.99 pm$39.99 pm
Cox Internet Preferred 150150 MBPS10 MBPS1.25 TB (1280 GB per month)Cable$83.99 pm$59.99 pm
Cox Internet Ultimate 500500 MBPS10 MBPS1.25 TB (1280 GB per month)Cable$99.99 pm$79.99 pm
Cox Gigablast940 MBPS35 MBPS1.25 TB (1280 GB per month)Cable$119.99 pm$99.99 pm
Prices are for 12 months with 1-yr. term agrmt.
Easy access to over 3 million wifi hotspots
Security Suite powered by McAfee included
Early termination fee applicable
$10 per month extra if no 12 month contract

Why choose Cox Communications ?

Cox offers a wide variety of plans and speeds to suit all pockets and requirements. The highest speeds offered come at fairly competitive pricing, with additional incentives offered to new customers. Though it permits contract-less usage, customers are offered a significant discount of they opt for a 12-month contract. There is also a grace period of 30 days, within which you can terminate, no questions asked and no early termination fee charged.

Otherwise, Cox offers a fairly standard basket of products and services. Its customer service is also more or less in line with industry standards.

Its delivers its internet through its widespread cable network and serves customers in 18 states. As compared to DSL, also fairly widespread, cable networks can deliver the highest download speeds of 940 MBPS.

Some users may find data caps to be stifling. However, if analysed objectively, a 1.25 TB per month data cap is not one that you will be able to bust easily. It will require serious effort by multiple users to do so.

As widely expected, Cox has recently let it be kown that it is building out its fiber infrastructure. This will enable it to deliver internet through fiber all the way into customer’s homes and give them the benefit of the latest technology. 

You can use the Cox Panoramic wi-fi gateway router, to eveny distribute the internet signal throughout your home or office. The Panoramic router also double up as the modem, saving you rental on one piece of equipment.

If you want more than internet, Cox bundles other services like phone and TV at very attractive bundled prices. It is perhaps the only ISP that provides the Elite Gamer software, though at an extra cost, that you can download on your computer. This software facilitates the data packs to discover the fastest routes to and fro to give you a smooth experience while gaming. It reduces lag by circumventing unnecessary points in the journey.

Cox offers a self-installation kit that is abloslutely free. They do not even charge for the shipping and handling cost.

Pros

  • Affordable – Its standalone TV and Internet plans start under $30 a month. It is easy to become a customer of Cox.

  • 30-day money-back guarantee – New customers are eligible for a 30-day money back guarantee, plus an on-time guarantee with a $20 bill credit for late appointments.

  • Plan options for everyone – Cox speed tiers range from 10 to 940 Mbps, so there’s a plan for virtually every need.

  • Panoramic Wi-Fi – A service that takes wi-fi to the innermost recesses of the location, with a powerful and easy-to-use modem/router combo.

  • Elite Gamer service – Cox is the only provider to offer an add-on designed to reduce ping and lag, which is essential to any online gamer.

  • Great discounts for bundling – If you need more than just internet, Cox offers great bundle discounts.

Cons

  • Limited TV options – Only two TV packages are offered, which limits choice. However, select add-on packs are available.

  • Data cap and overage fees – While it will take a lot of internet use to go over the 1.25 TB/month specified data cap, but doing so will result in $10 being added to your bill for every 50 GB you go over, up to $50.

  • One-year contract – Moving or canceling service before the contract period ends may result in early termination fees which could be high.

Internet Service Coverage by the Cox Communications

Cox internet is accessible to over 60 million households and businesses across 18 states in the US, including several large cities such as Cleveland, OH, Santa Barbara, CA, and the District of Columbia. The company administers broadband services to rural and urban areas on the West Coast, East Coast, North, and parts of the Midwest and South.

There is a high likelihood that Cox service is available somewhere near you. Cox is the third-largest cable TV and internet provider in the US, covering Arizona, Arkansas, California, Connecticut, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Massachusetts, Nebraska, Nevada, North Carolina, Ohio, Oklahoma, Rhode Island, and Virginia. In these states, there are 607 unique areas where its services are available.

Cox serves more than 6.5 million residences, including 355,000 businesses, across the US.

Frequently Asked Questions

The correct answer is Yes. We do have a limit of 1.25 TB. However, in real terms, the limit is placed at a level where few customers reach it. However, should you be the one who does reach the limit, you will automatically receive additional data in bocks of 50 GB each, for a price of $10 each. You will not suffer any loss of speed in the bargain. As soon as the next month begins, your limit will be fully available once again.

Panoramic Wi-Fi Gateway is the device that you can rent for a panoramic wi-fi experience. Literally translated, it means a 360 degree experience. In the context of Wi-Fi, you can expect an even distribution of the Wi-Fi signal throughout your home or office, so that you don’t encounter dead zones that could lead to dropped connections. The device itself is a combo modem and router and it is based on the latest technology. You can even supplement it with Panoramic Wi-Fi pods to extend the coverage and overcome dead zones. Customers using Panoramic Wi-Fi will also receive support tools to enable them to manage their in-home network.

When you ask for data from the internet, you are downloading data. An act of trying to reach a web page is a downloading act. You send a request (which is a small upload) to the page and it comes tumbling down the internet pathways to your device. Download speed is the rate at which you your device received data from the internet.

Upload is the act of sending information to the cloud. Your sending the request to the web page was an upload act. However, the amount of data in such a request is negligible. You would be uploading far more data when you, say upload your photos and videos to a cloud storage. 

In general, most consumers have a need to get information from the internet for which they have to access web pages. These are actions of downloading. Most ISPs focus on download speeds being good. However, with more people video conferencing, the need for good upload speeds is also being felt.

Internet is the world wide web. You can reach billions of websites through the pathways of the internet. Internet Service Providers that bring the internet to you terminate it at a certain point in your home. At that point, a modem or similar device needs to be attached that becomes the ‘catcher’ of the internet signal coming through to you. You can now plug devices into the modem to get access to the internet.

The other option, to plugging in each device to the modem, is to plug in only one device, known as the Wi-Fi router that takes the signal from the modem and, poetically speaking, sprays it around in your house so that it can be caught by devices to connect to the internet from anywhere.

Of course. We would like you to have the speed that best fits your needs so you always have the option to change it later. You can do this online or you may contact our Cox Customer Care team by chat or by phone. If you’ve taken advantage of some special promotional offers, you may not be able to maintain discounted rates if you change your speed. Chat with us to learn about your options.

Cox does not offer a seniors’ discount. However, we offer a Connect2Compete program for low-income families that have at least one student in the K-12 education system.

About Cox Communications

Cox Communications is the largest private broadband company in America, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. It is the third largest cable provider in the US and serves over 6.5 million customers. It has over 18,000 employees and grosses $12.6 billion in annual revenues in 2020. Its six major products groups are internet, video, phone, business telecom, advertising and security. The company changed its name from Cox Broadcasting to Cox Communications in 1982, to reflect the growing importance of cable in its portfolio.

In 1985 it merged with Cox Enterprises and remains a wholly owned subsidiary. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in1898 by Governor James M. Cox when, at the age of 28, he purchased the Dayton Evening News (now the Dayton Daily News).

Cox Enterprises is a global company with nearly 50,000 employees and nearly $20 billion in revenue. Cox remains a values-driven private corporation that can invest in long-term growth and is proud of its four-generation family leadership. Through our major divisions—Cox Communications and Cox Automotive —we lead in the communications and automotive industries. Our widely recognized national brands include Autotrader, Kelley Blue Book and Cox Homelife

As a privately owned company, Cox Communications restricts access to its detailed financial information. It participates in the FCC’s Emergency Broadband Benefit government program, now providing qualifying households up to $50/mo. towards internet service.

Cox Media is the advertising sales division of Cox Communications giving Cox Media’s customers the opportunity to reach their ideal customer wherever they go.

Cox Communications, Inc. is headquartered in Atlanta, GA. For general business correspondence, please send mail to:

Cox Communications
6205-B Peachtree Dunwoody Road NE
Atlanta, GA 30328

8.3 Total Score
Cox Communications Internet Review

Reliability
9
Customer Service
7.5
Billing Transparency
8.5
Quality
8
User Rating: Be the first one!

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