CenturyLink Internet Review, Plans & Special Offers

CenturyLink is one of the largest telecommunications companies in the US. It offers high-speed internet, fiber, voice, phone, and TV services for both residential and small business customers.
CenturyLink rebranded as Lumen Technologies in 2020. However, for residential broadband customers, CenturyLink continues to be the brand. Quantum Fiber, a fully digital platform for delivering fiber-based products and services will also use the CenturyLink brand.
CenturyLink’s standard interent service is through DSL and delivers download speeds up to 100 MBPS. Keeping things simple, it delivers the maximum speed that is possible for any location, for the same cost.

8.3/10

Starting at $50.00/month

Download Speed

100 – 940Mbps

Bandwidth

Unlimited

Upload Speed

35 – 940Mbps

Connection

DSL, Fibre

CenturyLink is one of the largest telecommunications companies in the US. It offers high-speed internet, fiber, voice, phone, and TV services for both residential and small business customers.

8.3 Total Score
CenturyLink Internet Review

Reliability
9
Customer Service
7.5
Billing Transparency
8.5
Quality
8
User Rating: Be the first one!

The internet provider offers service in 36 states, an area that encompasses over 52 million people.

CenturyLink offers an assortment of ADSL and VDSL internet plans, as well as a selection of fiber internet plans in areas the network has been installed. Internet plans can be purchased on their own, or bundled with TV and/or phone service.

The company focuses on next-generation network services to help business customers transform, including smart cities, virtual collaboration, and high-performance networking and security.

It offers contract-free service that can be cancelled without incurring an early termination charge. It is encouraging eligible customers to opt for its rapidly growing Fiber network with its installation and modem offer for new connections.

This guide will provide information on:

CenturyLink Internet Plans

Plan Name Download Speed Upload Speed Bandwidth Connection Type Regular Price Sales Prices
CenturyLink Simply Unlimited Internet 100 MBPS 30 MBPS Unlimited DSL $50/m
CenturyLink Fiber Internet 940 MBPS 940 MBPS Unlimited Fiber  $65/m
Paperless billing or prepay required for the ‘Sales Price’

Why choose CenturyLink?

As a legacy telecommunications provider, CenturyLink has few peers. CenturyLink internet prices are some of the lowest. Combine that with the Price for Life guarantee it occasionally offers on its internet plans and bundles, and it becomes an unbelievable but true situation. It keeps things simple and does not bother customers with too many choices. Should I opt for 25 MBPS more by paying $5 extra? No such dilemma. You get the maximum speed that is permitted by your location and network. Period. The large service area makes it convenienet for movers too. Of course, this works better for people who might be in a higher speed location than others who are not, if calculated on a cost per unit of speed basis, but perhaps there is no perfect situation possible. Even for the lower speed locations, the pricing workls out reasonably well. CenturyLink has done away with caps on the download data. You don’t need to watch the meter any more. Neither are contracts required, though getting into a contract does provide a discount. For equipment like the modem, it provides a choice between a monthly lease and an outright purchase. Customers can also get their own compatible modems. They also offer a self-installation option. However, if there is a network technology issue at the service location, a technical installation may be needed. Intyerested customers should also look out for their promotions from time to time in which charges like the one for installation, might be waived. While their customer service is not much to write about, which is perhaps similar to others in the industry, it provides multiple options for human contact, like Voice and Chat, that can be accessed 24 by 7. Of course, they also have the standard FAQs and guides on their website. CenturyLink’s rebranding as Lumen Technologies in 2020, and Lumen’s already vast, and growing, fiber network, branded as Quantum Fiber, across the world, is expected to open the doors for many more of CenturyLink products to be offered through Fiber and many more of its customers to be covered by the Fiber network.

Pros

  • Simple plan offerings – In effect, CenturyLink offers only two plans; one for DSL and the other for its fiber network, and delivers the best download speeds possible to that location. 

  • No contract internet plans – As there is no contract, there is no need to worry about termination charges.

  • Broad range of bundles to choose from – For people interested in bundles, there are a lot of bundle options to choose from at reasonable prices.

  • Unlimited data – CenturyLink has removed restrictyions on data usage and all plans now come with unlimited data.

  • Decent customer support – In an industry dogged by poor CSAT scores, CenturyLink manages to deliver satisfactory customer experiences.

  • Modem and installation fees can be saved – CenturyLink gives customers the choice of contactless or self-installation to reduce upfront costs. You can also bring your own compatible modem and router.

Cons

  • Variable internet speed – The speed of internet that CenturyLink offers in different areas can vary from 10 MBPS to 100 MBPS. 

  • Price per MBPS of download can be high – As there is a standard price for the DSL network, people who are able to get only 20 MBPS will pay the same as others who get 100 MBPS. Therefore, for at the lower end of the speed spectrum, it will be much more costly at a dollar per MBPS of download rate.

  • Limited availability of fiber – Fiber-based delivery is limited, and available in 21 cities at this point. Like pother providers, CenturyLink is building its fiber network.

Internet Service Coverage by the CenturyLink

CenturyLink is a renowned internet service provider with availability in 36 states, including Washington, Oregon, Colorado, Minnesota, and North Carolina, among others, covering more than 16% of U.S. households, or around 52 million people. States like California and New York are not on the CenturyLink internet map. Its broadband services are used by an estimate 4.5 million plus customers. CenturyLink is currently delivering fiber-based broadband to Columbia MO, Denver CO, Phoenix AZ, Las Vegas NV, Minneapolis MN, Omaha NE, Orlando FL, Portland OR, Salt Lake City UT, Seattle WA, Colorado Springs CO, Boise ID, Boulder CO, Des Moines IA, Fort Myers FL, Jefferson City MO, La Crosse WI, Longview WA, Raleigh NC, Tucson AZ and The Villages FL.

Frequently Asked Questions

CenturyLink has grown over the years through mergers and acquisitions. In a merger of equals, it merged with Qwest in 2010. CenturyLink shareholders got 50.5% of the share ownership while Qwest shareholders retained the remaining 49.5%. Following the merger, CenturyLink acquired internet and telephone networks previously operated by Qwest, extending their brand to new areas in 14 states.

Yes. You can get CenturyLink internet without a home phone line if you are on the fiber network. For CenturyLink DSL internet, you need not have a working home phone to use the internet as long as the network reached your home and there is a phone jack that can is in working order.

As with any internet provider, your CenturyLink bill may come with added fees such as the Telecommunications Relay Surcharge or Subscriber Line Charge in addition to local, city, and state taxes. Exact fees and surcharges will vary by location.

There is no contract with CenturyLink service, so you don’t have to worry about an early termination fee. Additionally, CenturyLink includes a modem free of charge with select plans and may waive the installation fee for new customers. Installation charges may be applicable. In some cases, CenturyLink provides self-installation options. It is best to find out the exact charges for your location before you buy.

CenturyLink offers the following types of broadband connections in select areas of the U.S.: ADSL, VDSL and Fiber.

Thanks to its legacy network, the VDSL and ADSL networks are much more widely available. 

ADSL (Asymmetric Digital Subscriber Line) is the traditional network that uses copper telephone wires for transmitting digital information such as data, audio and video, at a high bandwidth. VDSL (Very high bit rate digital subscriber line) is a newer technology that uses the same copper phone line, but delivers a faster connection speed.

Fiber internet is the latest technology and delivers the best experience, but since the technology is new, the networks are still being laid out. Hence, you may not be able to access it in many places.

Yes, it is. The CenturyLink G.hn Wi-Fi/Ethernet Extender kit, also commonly referred to as simply a ‘Wi-Fi extender’ or ‘wireless extender,’ uses the electrical wiring in your home or business to carry high-speed internet traffic as over a wired connection through your house, before converting it to a wireless signal. This allows you to move the device anywhere within your home as needed for wireless or Ethernet needs.

Note: G.hn stands for “Gigabit home network” and refers to the specialized technology used in this type of electrical-based Wi-Fi extender.

Secure Wi-Fi combines state-of-the-art security with convenient device management features (from your My CenturyLink account online or via the app) to put you in the driver’s seat of your home network.

Secure Wi-Fi technology provides security against many online threats such as viruses, malware, botnet attacks, and other malicious content. It’s built directly into specific compatible, leased CenturyLink modems, and helps to make sure all internet traffic passing through the modem to any device in a home network is safe.

When a Secure Wi-Fi compatible modem is plugged in and activated with CenturyLink internet, is updated with current firmware, and is used as intended, the security features of Secure Wi-Fi automatically help to protect all devices connected to that network from most online threats. This includes Internet of Things (IoT) devices like smart TVs or thermostats. 

About CenturyLink

CenturyLink is a full-service telecommunications company that offers the full complement of high-speed internet, fiber, voice, phone, and TV services for both residential and small business customers.

It is the third largest telecommunications provider in the US and traces its founding to 1930 with its earliest form being that of the Oak Ridge Telephone company in Monroe, Louisiana. It grew through mergers and acquisitions and sometimes, demergers. It remained family owned until its incorporation in 1968.

The Century name appears to have been introduced in 1971 when it was renamed Century Telephone Enterprises. It was changed to CenturyTel in 1999.

Mergers, acquisitions and demergers continued apace. In 2009 the CenturyLink name emerged with the combined CenturyTel and Embarq entity being called by that name.

In 2020, CenturyLink has rebranded to Lumen Technologies in an effort to focus on next-generation connectivity solutions for enterprises. The CenturyLink brand will be retained for residential and some SMB services.

Lumen has announced Quantum Fiber, a fully digital platform for delivering fiber-based products and services to residences and small businesses. Quantum Fiber will use the power of Lumen’s extensive fiber network and infrastructure to deliver products and services to its customers.

CenturyLink (Lumen Technologies) has over 4.5 million broadband subscribers, employs over 40,000 people and generated total revenues of $4.924 billion for the second quarter 2021, compared to $5.192 billion for the second quarter 2020. It reported net Income of $506 million for the second quarter 2021, compared to reported Net Income of $377 million for the second quarter 2020.

At the end of June, 2021, the company had 4,666K broadband subscribers, a little lower than the 4,871K a year earlier.

Headquarters:

100 CenturyLink Dr. Monroe, LA 71203 USA.

8.3 Total Score
CenturyLink Internet Review

Reliability
9
Customer Service
7.5
Billing Transparency
8.5
Quality
8
User Rating: Be the first one!

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